Issue

When taking a quiz in Accelerated Reader, the student clicks on [Yes] to confirm he wants to take the selected quiz but the quiz does not start. Instead, the browser displays, “You are currently taking a quiz. Please switch back to that window”. If the student logs back in and chooses to take a quiz again, a message in the browser tells the student he has previously started the quiz, but answered no questions yet.

When choosing to “Take a Test” in STAR Reading, nothing happens when the student clicks on the [Start] button.

Explanation

Google Chrome’s inbuilt pop-up blocking settings are preventing Accelerated Reader Advantage from successfully displaying the Accelerated Reader Quiz or STAR Reading Test.

Solution:

You must be using Google Chrome v23 or later

1. Open Chrome.
2. Click on Settings
3. Click “Show advanced settings…”.
4. Click on [Content settings…] under the Privacy section.
5. Either check the option to “Allow all sites to show pop-ups” or click on [Manage exceptions…] and add your Accelerated Reader Advantage website address as an exception. All Australian hosted site addresses use the following format https://auhosted<SeverNumber>.renlearn.com.au/<CustomerNumber>
6. Click [OK].

Download the Instructions for your IT Team

AR – Google Chrome Settings